Water Care Guide

Cause: Inadequate filtration/dirty filter
Solution: Check to make sure the filter is running properly/Clean filter with a filter cleaner or de-greaser.

Cause: Excessive oils/organic matter
Solution: Shock the hot tub water with a chlorine or bromine sanitizer/shock or other shock treatment product.

Cause: Improper sanitation/bacteria
Solution: Increase sanitizer level to balance hot tub water and shock if needed.

Cause: High pH and/or high alkalinity Solution: Adjust pH; add appropriate sodium bisulfate product. Cause: Suspended particles/organic matter
Solution: Use Clarifier (If using an ozone generator, do not use polymer based clarifiers)

Cause: High total dissolved solids (TDS)
Solution: Depending on the severity-drain the spa to half and refill; or drain the spa completely

Cause: Excessive organics/too many chloramines insufficient free available
Solution: Shock the spa with a chlorine or bromine sanitizer/shock or other shock treatment product.

Cause: Improper sanitation
Solution: Increase sanitizer level to balance water; shock if needed.

Cause: Inadequate filtration
Solution: Check to make sure the filter is running properly/Clean filter with a filter cleaner or degreaser.

Cause: Low pH
Solution: Raise pH with sodium bicarbonate product if metals present, add chelating agent

Cause: Too many chloramines-insufficient free available chlorine
Solution: Shock the hot tub water with a chlorine sanitizer/shock or non-chlorine shock treatment

Cause: Low pH
Solution: Adjust pH; raise pH with sodium bicarbonate product.

Cause: Low pH
Solution: Adjust pH; raise pH with sodium bicarbonate product.

Cause: Bacterial or algae growth
Solution: Shock the spa with a chlorine or bromine sanitizer/shock or equivalent shock treatment product. If problem is visible drain, clean, refill and balance spa.

Cause: Build up of body oils, lotion and chemicals resulting from soap or detergent
Solution: Add defoamer or drain and refill.

Cause: pH imbalance
Solution: Adjust pH

Cause: Low free chlorine or bromine concentration
Solution: Shock with a chlorine or bromine sanitizer/shock or other shock treatment product.

Cause: low pH
Solution: Raise pH with sodium bicarbonate product

Cause: Insufficient free available chlorine
Solution: Shock with a chlorine sanitizer/shock or other shock treatment product.

Cause: Unsanitary/polluted water
Solution: Keep recommended sanitizer residual at all times; superchlorinate or use a non-chlorine shock treatment.

Cause: Soaking too long
Solution: Soak for smaller intervals such as 15 minutes.

Cause: Water temperature too high
Solution: Reduce water temperature.

Cause: Too much calcium dissolved in water pH and total alkalinity too high
Solution: Add a scale control product. Adjust total alkalinity and pH levels by adding the appropriate sodium bisulfate product; with concentrated scale deposits-drain the spa, scrub the scale off, refill the spa and balance the water.

Cause: Sanitizer level too high
Solution: When the sanitizer level is below 5 ppm, test the pH.

Cause: Old pH indicator dye
Solution: Replace the pH indicator dye.

Cause: Excessive organics in water
Solution: Increase shock dosage; add sanitizer; have bathers shower before entering spa.

Cause: Temperature too high
Solution: Reduce temperature.

Cause: Low pH
Solution: Raise pH with sodium bicarbonate product.

Cause: Low pH Corrosion of Metal Fixtures
Solution: Use a chelating agent if metals are present. Keep proper pH level (7.2 to 7.6).

Cause: Low calcium hardness
Solution: Use a chelating agent if metals are present. Maintain minimum 150-200 ppm calcium hardness.

Cause: Low total alkalinity
Solution: Use a chelating agent if metals are present. Maintain proper alkalinity for types of sanitizer used.